I'm hoping you can help me out as I've come across some confusion in connecting my NBN service at my new address. I originally wanted to stick with TPG and had a relocation order to do so. They want to send a tech out this Friday (19/05/2016), but I'm not sure why as there seems to be NBN FTTP already installed. I have one external NBNCO box mounted on the brick wall on the side of the house and one NBNCO internal box in one of the lounge rooms. BTW, I'm currently connected to the internal box via the TPG provided modem/router that they sent me last week for the pending new service, which is not yet activated. TPG have told me that the reason I can access the internet is because the previous tenants/owner has not yet disconnected... Sweet, free internet! I'm guessing that when my service gets activated, the old service will be disconnected? Either way, my main point of confusion is this: a quick search on the NBNCO's website shows that my address has FTTP available. TPG states that they have no access to the FTTP connection, and as such, I'm hamstrung to their 'Boost' (25Mbps) plans at $69.99. I'm guessing they are using FTTN technology, but when I queried NBNCO by email, they stated that I only have access via FTTP, not by FTTN or FTTB. TPG's FTTB plans offer cheaper rates at much higher speeds (50-100Mbps), and as far as I'm aware, FTTP is just as quick and potentially quicker, yet TPG tell me I can only max out at 25Mbps. TPG aren't even aware of the FTTP connection at this address. They were telling me to plug into the phone line and didn't know what I was on about when I said I was connected through the internal NBNCO box. So, the plot thickens. I ran a what's my IP + ISP and it tells me the current ISP (previous tenant/owner) is, wait for it, TPG - in St Lucia!!! I'm in Toowoomba?! What the frig is going on? I just want my 50-100Mbps connection via the FTTP infrastructure at the cheapest cost to me. I can't get a straight answer from TPG, so here I am... Can anyone shed some light on my gap of knowledge/connection confusion, please?