Contact Telstra regarding a problem with my Foxtel Now subscription after they failed to call back within 3 days to sort out the matter. Me: Why haven't Telstra contacted me yet? It's been 3 days, they said they would contact me within 72 hours. Them: The manager managing this case has been waiting for you to call them. Me: Why not tell me that 3 bloody days ago? I was told THEY would contact ME. Them: I'm sorry for the inconvenience. Part of the deal on sign up was a 12 month subscription to Foxtel Now. If they cannot provide that to me anymore, would that be a breach of contract and give me grounds to cancel without the cancellation fee?