Telstra retains Online and Naming Rights
- Thread starter Coxy
- Start date
- Mar 5, 2008
- 55,271
- 35,894
I fucking hate Telstra, but yes, I am awaiting Telstra Bigpond installation.
They do offer the best speeds and service from my personal experience, and where I am, I need to be with them direct, not through some dodgy reseller.
- Feb 27, 2010
- 30,071
- 12,345
Absolutely right!
I must have a reliable fast connection at home for both myself and my missus work. I can't afford to tell a customer I can't help him because my internet has fallen over or because it's too slow to be safely workable (as in not press the wrong button under lag effects)!
And yes, I am older, but also wiser! :finger:
- Mar 5, 2008
- 55,271
- 35,894
When I had their ADSL last, I was getting 22,000 line speed. We moved to TPG in the same house with 17,000 line sync.
Where I am now in Warner, most ADSL providers don't have their own DSLAMs in place, and I'm way out on the ass end of the exchange reach (4km).
If I go with TPG for example, when it ***** up, and it will **** up, they will go through all their BS tests which will take x days. Then they will send their own tech out. Then they will organise a Telstra tech. Then Telstra will report back. Then TPG will report to me, and see what they can do. Then they go back to Telstra. Then Telstra fixes it. Then TPG gets everything working again.
With Telstra, I ring them, they send their tech, they get it all working again.
As much as I bag out Telstra, I have to admit your story is pretty much my exact experience with iiNet. For some reason, about once every 12 months my internet dies. I now know the drill.
Call iiNet. Waiting times between 1-1.5 hours on hold. Go through the trouble shooting (test modem, test line, test settings, ask you to test with another modem - I actually now have a back up modem, just for this purpose). Arrange a Telstra tech to come out on site. He reports back to iiNet, reports back to me, problem solved.
The last thing I want to do after work is sit on the phone for 1.5 hours to run through this rigmarole so usually it takes 2 weeks.
Last tech I got was adamanat that someone at the exchange played around with my port when they made a new connection. Perhaps they just keep cycling them through tech support. New connection? Just take off an old connection and wait for them to lodge a fault, then disconnect someone else, around we go again!
Anonymous person
Banned User
- Dec 16, 2008
- 4,635
- 932
ive got off-net adsl1 (so using telstras equipment) with TPG and the one time my net was down in the 4 years ive had it, i rang telstra directly and said my line had some crackling and asked them to test it. they did, then they sent a guy out to fix the connection at the box up the end of the street or wherever it is, and that was it, problem fixed. did it the same day too.
- Thread starter
- #27
A little more complicated on Naked. I don't have the line "connected", so can't use that method. Have to rely on iiNet.
- Mar 5, 2008
- 55,271
- 35,894
That's all well in theory. Except if they came out and there was no noise, you would have been charged, and the problem wouldn't have been fixed. They would have also found out another operators DSL codes were active on the line, meaning any further communication would need to be with TPG.
Trust me. I've been there with TPG and Telstra. It took a Telstra senior DSLAM technician to actually call me off the record, login to TPG's DSLAM and fix the issue that they couldn't fix. That was a wait of a month.
- Mar 5, 2008
- 55,271
- 35,894
It's pretty common for the techs to not check if the "inactive" line has any naked codes on it too, and because it's marked as inactive, they just unplug it, and re-use it at the pillar.
The best Telstra technician I ever had was shortly after we finished our renos, which involved rewiring the house and the movement of our phone line from one side of the house to the other
There was this black hole of bureauracy (iiNet, every phone call, I swear to God: "have you turned the modem on, and then off again") involving the digging of a trench from my boundary to the service box (the distance of about 60cm) to connect the phone line.
He said, mate, this is going to cost you 500 bucks and take 6 weeks. I'd be doing some "gardening" this morning and then calling iiNet later this afternoon to let them know the trench had been dug.
Problem solved :-)
There was this black hole of bureauracy (iiNet, every phone call, I swear to God: "have you turned the modem on, and then off again") involving the digging of a trench from my boundary to the service box (the distance of about 60cm) to connect the phone line.
He said, mate, this is going to cost you 500 bucks and take 6 weeks. I'd be doing some "gardening" this morning and then calling iiNet later this afternoon to let them know the trench had been dug.
Problem solved :-)
- Aug 27, 2008
- 2,835
- 4,034
I went with Telstra and the service was the worst imaginable. My speeds got slower and slower over a period of 12 months. I kept ringing up and all they said was due to the area i am in its the best they can do. (and I am not in a remote location - I am 20kms from the CBD)
Eventually in disgust I left them for another provider who had my issues sorted out pronto and I have the best speeds I have ever had
And the issue was? ........... a Telstra line fault :)
Eventually in disgust I left them for another provider who had my issues sorted out pronto and I have the best speeds I have ever had
And the issue was? ........... a Telstra line fault :)
- Apr 9, 2012
- 12,817
- 14,600
I've been with Telstra and the only complaints I had was line speed and that was when I was in Sydney. Other than that no worries and have been with them 6+ yrs.
Complaint I do have though is their NRL web site has been shit...like forever. I hope it gets an upgrade soon.
Complaint I do have though is their NRL web site has been shit...like forever. I hope it gets an upgrade soon.
Bucking Beads
International Captain
- Mar 5, 2008
- 24,608
- 7,911
So what is the story with Telstra for this season. Do they have an App where we can watch the games or what?
- Sep 8, 2009
- 7,738
- 8,973
Two days before the season kicks off and still no sign of the "NRL Live" apps. What the?
Bucking Beads
International Captain
- Mar 5, 2008
- 24,608
- 7,911
It's up now. NRL Live app. $5.50 for a weekly pass. $14.50 for monthly and 89.00 for the whole season
